Terms of Service

Pālan by Skotantrx · Last updated: 18 September 2026

These Terms of Service ("Terms") govern your use of the Pālan driver behaviour intelligence platform ("Service"), operated by Skotantrx ("we", "us", "our"), a micro enterprise registered under UDYAM-TS-09-0272384, Hyderabad, Telangana, India.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

• You must be at least 18 years of age to use this Service
• You must hold a valid driving licence to use the trip recording features
• By registering, you confirm that you meet these requirements

2. Account responsibilities

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity under your account
• You must provide accurate information during registration
• You must notify us immediately if you suspect unauthorised access to your account
• One person may hold one personal account. Business accounts are limited to one per organisation

3. The Service

Pālan provides:

• Dashcam video recording during driving trips
• AI-powered analysis of driving behaviour, road sign compliance, and lane discipline
• DBA-1 driver behaviour assessment reports
• GPS-based trip mapping and speed analysis
• Vehicle garage and driver management

4. Important disclaimers

• AI limitations: Our AI models analyse driving behaviour with reasonable accuracy but are not infallible. Detection results may contain errors due to camera quality, lighting, weather, or road conditions
• Not real-time guidance: Pālan analyses trips after the fact. Do not rely on the app for real-time driving decisions
• Safe driving: Always follow traffic rules and drive safely. Pālan does not replace your responsibility as a driver
• Phone mounting: If using Pālan for dashcam recording, ensure your phone is securely mounted. Do not operate the app while driving

5. Acceptable use

You agree NOT to:

• Use the Service for any unlawful purpose
• Record trips without the knowledge of vehicle occupants
• Share or distribute raw dashcam footage containing identifiable faces or number plates (our reports blur these automatically)
• Attempt to reverse-engineer, decompile, or extract our AI models, algorithms, or source code
• Use the Service to conduct surveillance on other individuals
• Create multiple accounts to circumvent usage limits
• Interfere with the Service's operation or security
• Use automated tools to access the Service (except through our published API)

6. Data and privacy

• Your use of the Service is also governed by our Privacy Policy
• Raw trip video is retained for 10 days and then permanently deleted
• You may download your raw video within 10 days; after that it cannot be recovered
• Processed reports and GPS data are retained for 1 year
• You may delete your account and all associated data at any time

7. Intellectual property

• Our IP: The Pālan platform, including its AI models, algorithms, software, design, and branding, is the intellectual property of Skotantrx. All rights reserved
• Your data: You retain ownership of your personal data, trip recordings, and GPS data. By using the Service, you grant us a limited licence to process this data solely for providing the Service
• Reports: DBA-1 reports are generated by our AI using your data. You may use, download, and share your own reports freely
• Feedback: Any suggestions or feedback you provide may be used by us to improve the Service without obligation to you

8. API usage (Sign Detection API)

If you access our sign detection API (via RapidAPI or direct access):

• API usage is subject to rate limits and fair use
• You may not use the API to build a competing service
• API responses are for your internal use; do not redistribute our model outputs as a standalone product
• We reserve the right to modify or discontinue API access with reasonable notice

9. Service availability

• We aim to keep the Service available 24/7 but do not guarantee uninterrupted access
• We may perform maintenance, updates, or modifications that temporarily affect availability
• We are not liable for any loss arising from service interruptions

10. Limitation of liability

11. Indemnification

You agree to indemnify and hold harmless Skotantrx from any claims, damages, or expenses arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you upload or share through the Service

12. Termination

• By you: You may delete your account at any time. All your data will be deleted within 30 days
• By us: We may suspend or terminate your account if you violate these Terms, with notice where practicable
• Upon termination, your right to use the Service ceases immediately
• Sections on IP, liability, indemnification, and governing law survive termination

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email at least 15 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law and disputes

• These Terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana
• Before filing a legal claim, you agree to attempt resolution through our Grievance Officer

15. Contact